Refund policy

RETURN AND REFUND POLICY

Returns

You may request a return within 14 calendar days after your order is delivered. To qualify, the item must be unused, unworn, unwashed, and in the same condition in which it was received, with its original packaging, tags, accessories, and proof of purchase.

To start a return, email support@tylil.com with your order number and the reason for the return. Include clear photos if the item arrived damaged, defective, or incorrect. If your return is accepted, we will send return instructions and the return address. Items sent back without authorization may not be accepted.

Return shipping and restocking fee

For ordinary returns, the customer is responsible for return shipping. We recommend using a tracked shipping service because Tylil cannot guarantee receipt of an untracked return.

A 15% restocking fee will be deducted from the refund. Original shipping charges are not refundable unless the item was damaged, defective, incorrect, or applicable law requires otherwise.

Damaged, defective, or incorrect items

Please inspect your order when it arrives and contact support@tylil.com promptly if an item is damaged, defective, or incorrect. Include your order number and photos so we can make it right. Defective or incorrectly fulfilled merchandise is not subject to the 15% restocking fee or customer-paid return shipping.

Refunds

We will inspect your return and let you know whether the refund is approved. Approved refunds are issued to the original payment method, less the 15% restocking fee and any nonrefundable shipping charges that apply. Please allow up to 10 business days after approval for the refund to be issued. Your bank or card provider may need additional time to post it.

If more than 15 business days have passed since we approved your refund, email support@tylil.com.

Cancellations

You may request cancellation of an unfulfilled item within 1 hour after placing the order. Email support@tylil.com immediately with your order number. After the one-hour window, or once an order has entered fulfillment, we cannot guarantee cancellation. If the order ships, the standard return terms above apply.

This policy does not limit any rights or remedies available under applicable consumer-protection law.