Shipping policy

SHIPPING POLICY

Shipping service

Tylil currently ships only to addresses in the United States. Orders are delivered through UniUni, GOFO, SpeedX, or USPS. Some orders may travel through international carrier networks before final delivery in the United States. The carrier is selected based on the destination, package, and available delivery service. We cannot guarantee a specific carrier for an individual order.

Shipping rates

Orders with a qualifying subtotal under $50 are charged a flat $10 shipping fee. Orders with a qualifying subtotal of $50 or more receive free shipping. The applicable rate is shown at checkout.

Order processing

Most in-stock orders are processed within 1 to 5 business days, Monday through Friday, excluding holidays. The daily order cutoff is 3:00 PM Eastern Time. Orders placed before the cutoff on a business day begin processing that day; orders placed after the cutoff, on weekends, or on holidays begin processing on the next business day. Preorder and made-to-order items follow the availability or release timing shown on the product page.

Delivery estimate

After an order ships, transit normally takes 5 to 10 business days. The total estimated delivery time for most in-stock orders is therefore 6 to 15 business days. These are estimates, not guaranteed delivery dates. Orders can be delayed by customs processing, carrier handoffs, weather, holidays, high shipping volume, or other circumstances outside our control.

Tracking

When tracking is available, it will be sent to the email address used at checkout. Tracking updates can take time to appear, especially while a shipment is moving between international and local carriers.

Please make sure your delivery address is complete and correct before submitting your order. If you need to request an address change or cancellation, email support@tylil.com within 1 hour of placing the order. Changes cannot be guaranteed after fulfillment begins.

Delays and non-arrival

If your order has not arrived within 60 calendar days after the shipment date, you are entitled to a full refund. Email support@tylil.com with your order number so we can review the tracking and issue the refund to your original payment method.

If tracking shows that a package was delivered but you cannot locate it, contact the carrier and email support@tylil.com as soon as possible.

Questions

For delivery questions, tracking help, or additional information, contact support@tylil.com and include your order number.